Why Does a Vitextra Web Part Show "We Hope You Enjoyed Your Free Trial"? License Messages and Fixes

Overview

A Vitextra web part that cannot confirm a valid license for the tenant replaces its content with a red message bar:

We hope you enjoyed your free trial. Buy it now to keep it working. Buy It

The message is correct when the trial has simply ended. But it also appears in situations where a license has been bought — most often because the license is not assigned to the tenant in which the web part runs. This article lists the causes, from the most to the least common, with a check and a fix for each. It is intended for the administrator who installed the product or manages the Vitextra account.

How the check works

When a web part loads, it sends the Tenant ID of the Microsoft 365 tenant and the identifier of the product to the Vitextra license service and receives the license status back. The status is one of Trial version, Active, Expired or Suspended; it is shown in the About group of the property pane together with the product version and the Tenant ID. The web part blocks its content only for the status Expired. Knowing this, every case below comes down to two questions: what status does the web part receive, and for which tenant.

Step 1. Read the About group

1. Open the page in edit mode and open the property pane of the web part (the pencil icon).
2. Scroll to the About group and note the three values: Version, Status and Tenant.

In Microsoft Teams, open the tab settings or the personal app in configuration mode to reach the same property pane.

Step 2. Compare with your Vitextra account

Sign in at vitextra.com and open Account → My Subscriptions. For the product in question, check:

• that a subscription exists and its status is active;
• that a license is assigned, and the Tenant ID of the assignment is exactly the GUID shown in the Tenant field of the web part.

The result of the two steps points to one of the causes below.

Cause 1. The trial has ended and no license was bought

Check. Status is Expired; there is no subscription for the product in the account.

Fix. Buy the product and assign the license to the tenant as described in KB10206. Vitextra Licensing and Account: How to Buy and Activate a License. Nothing has to be reinstalled.

Cause 2. The license was bought but not assigned

Check. The subscription exists and is active, but the Assign License section lists no tenant.

Purchasing a subscription and activating it are two steps: the license has to be tied to the Tenant ID, otherwise the license service has no way to connect your tenant with your purchase.

Fix. On the subscription page, go to Assign License, enter a name for the tenant and the Tenant ID from the About group, and click Submit. Reload the page with the web part after a few minutes.

Cause 3. The license is assigned to a different tenant

Check. A license is assigned, but the Tenant ID of the assignment differs from the Tenant field of the web part.

Typical reasons: the license was assigned to a development or test tenant and the web part runs in production (or the other way round); the organization has several tenants after a merger; the Tenant ID was taken from a web part in another tenant or copied with a typo.

Fix. Click Remove next to the wrong assignment and assign the license to the correct Tenant ID. A license can be moved between tenants at any time; one license is valid in one tenant at a time. If both tenants need the product, add a second license to the subscription (Add/Remove licenses). See KB10037. How to Manage Your Vitextra Subscription.

Cause 4. The license belongs to another product

Check. The subscription in the account is for a different product than the web part that shows the message — for example, Employee Directory is licensed, while the web part on the page is Employee Details or Organizational Chart.

Every Vitextra product has its own license. Products with similar names or from the same product family are licensed separately unless you bought a suite that explicitly includes them.

Fix. Check the product name at the top of the About group (it is a link to the product page) and buy the license for that product, or replace the web part with the one you have licensed.

Cause 5. The subscription was cancelled or could not be renewed

Check. The subscription is shown as cancelled or inactive, or the Status of the web part is Suspended.

A cancelled subscription becomes inactive immediately and cannot be reactivated. A subscription whose renewal payment failed stays unpaid until the payment method is updated.

Fix. For a cancelled subscription, create a new one and assign its license to the tenant. For a payment problem, update the payment details in your account; if the status does not return to Active, contact Vitextra support with the Tenant ID. What exactly happens when a subscription ends is described in KB10364. What Happens When Your Vitextra Trial or Subscription Expires.

Cause 6. The license was assigned a moment ago

Check. Everything in the account is correct, and the assignment was made within the last few minutes.

Fix. Wait 5–10 minutes and reload the page. If the message persists, reload the page with the browser cache bypassed (Ctrl+F5) or open it in a private window: the browser may still hold the previous response of the license check.

Cause 7. The About group is empty, but the web part works

Check. The web part shows its content normally, but the About group shows only the product name and no Status or Tenant.

This is not a license problem. The browser could not reach the Vitextra license service, usually because vitextra.com is blocked by a proxy, a firewall or a browser extension. The web parts are designed to keep working in this case; only the license information and the update notification are unavailable.

Fix. Allow outbound HTTPS connections to vitextra.com, static.vitextra.com and vitextra-storage.azureedge.net from the users' network. The first host serves the license check, the other two the scripts and icons of the web parts.

Cause 8. The message appears only for some users or pages

Check. The same web part works for one user and shows the message for another, or works on one page and not on another, in the same tenant.

The license status is determined per tenant and product, so a true difference between users or pages is not possible. What differs is the cached response: a user who opened the page before the license was assigned may see the old status until the page is fully reloaded.

Fix. Ask the user to reload the page with Ctrl+F5. In Microsoft Teams, close and reopen the tab or restart the Teams client.

Still not solved

Write to Vitextra support and include the product name, the Version and Tenant values from the About group, the e-mail address of your Vitextra account and a screenshot of the message. With the Tenant ID the support team can see the status the license service returns for your tenant.