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How to Build an Internal FAQ Page for Your Intranet with Questions and Answers

A step-by-step scenario for an intranet help center built with the Vitextra Questions and Answers web part: planning the categories and owners, creating the page and the list, loading the first questions from an Excel sheet, configuring permissions and understanding the limits of publication control, configuring search, categories and paging, adding the page to Microsoft Teams, promoting it with deep links and keeping it alive with a review routine.

31/10/2026 Lidija Reising 38
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Permissions, Data Storage and Privacy in Questions and Answers

Reference for administrators and security officers on the Vitextra Questions and Answers web part: no API permissions, every call made as the signed-in user, the SharePoint list that holds questions, answers, attachments and comments, which SharePoint permission levels readers, askers and editors need, the limits of item-level permissions and publication control, what is not indexed by search, what the web part sends to Vitextra, third-party video embeds, retention and reporting with Excel and Power BI.

31/10/2026 Lidija Reising 34
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Questions and Answers vs. a SharePoint FAQ Page vs. Viva Engage: Which Knowledge Base to Choose

A practical comparison of the ways to run an internal FAQ in Microsoft 365: a modern SharePoint page with collapsible sections, a SharePoint list shown with the List web part, the classic wiki, Answers in Viva Engage, and the Vitextra Questions and Answers web part - editing, search, categories, employee questions, moderation, licensing, Teams and where each one fits.

31/10/2026 Lidija Reising 28
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Questions and Answers Web Part Settings Reference

Complete reference of the property pane of the Vitextra Questions and Answers web part, group by group: the Not Configured screen and the Data Source link, the Behavior switches (Allow Users to Ask a Question, Enable search box, Copy Link), the Show/Hide switches for Attachments, Contact, Detail Link, Video and Show Comments, the Appearance options (Collapse by default, Category Filter, Group By, Sort by, Sorting, Page Size), the About group, default values and the required list columns.

31/10/2026 Lidija Reising 39
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Questions and Answers: Frequently Asked Questions

Short answers to the common questions about the Vitextra Questions and Answers web part for SharePoint Online and Microsoft Teams: where the content is stored, how to connect an existing list, Markdown and rich answers, search and categories, employee questions and moderation, comments and deep links, permissions, Teams, languages and themes, licensing and the trial.

31/10/2026 Lidija Reising 29
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Searching the Knowledge Base and Paged Loading in Questions and Answers

Reference for how search and paging work in the Vitextra Questions and Answers web part: which columns the search box covers, how the query is run on the server, special characters and languages, the "nothing matches" state, the Page Size option (All, 10, 20, 50, 100), the Show more button, server-side sorting across pages, how search, categories and paging interact, and the 5,000-item considerations for large lists.

31/10/2026 Lidija Reising 44
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Troubleshooting Questions and Answers: Not Configured, Missing Columns, Hidden Questions and Permissions

Troubleshooting guide for the Vitextra Questions and Answers web part: the Not Configured screen, a list that is not offered under Existing List (required columns missing), questions that readers cannot see (Published = No), the missing Ask a Question button, search that finds nothing, comments that cannot be added, videos that do not play, Markdown that does not render, the category filter that does not appear, endless loading, and the license message - with the check and the fix for each.

31/10/2026 Lidija Reising 37
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