A diagnostic checklist for a new employee who is missing from the Vitextra New Employees web part: account creation date in Microsoft Entra ID instead of hire date, guest accounts, the look-back period and the number of people shown, the filter and the default Account Status condition, reused accounts, very large tenants, Microsoft Graph permissions and license messages.
Password Vault has no function to recover a forgotten PIN or bypass the PIN of a locked vault. Neither your Microsoft 365 administrator nor Vitextra can recover it through the product. Resetting a blocked vault deletes its entries; changing the PIN in an already unlocked session is different, as explained below.
Troubleshooting guide for the Vitextra Password Vault web part in SharePoint Online and Microsoft Teams: the "Sorry, something went wrong" screen with the Refresh button, the unapproved Microsoft Graph permission Files.ReadWrite.AppFolder, users without OneDrive, blocked network access, errors when saving an entry, changes that do not appear on another device, an unexpected Set up PIN screen and the license message - with the check and the fix for each.
Troubleshooting guide for the Reset screen of the Vitextra Password Vault: why the vault is blocked after five wrong PINs in a row, why the block applies on every page, device and in Microsoft Teams, what the Reset button deletes, how to reset the vault and set up a new PIN step by step, and how to avoid being blocked again.
Troubleshooting guide for the stored counters of Vitextra Discussions: why the Replies, Views and Likes counters, Last activity and Last reply by can lag behind or differ from the thread, why views are counted once per browser session and not for read-only visitors, how the best answer and the Answered state are derived from the accepted reply, what happens when the accepted reply is deleted or the topic is locked, and how to correct the values in the Discussions Topics list.
Troubleshooting guide for uploads in Vitextra Discussions: an inline image that is not inserted (10 MB limit, non-image files), the missing Discussions Assets library on boards created with an earlier version, permissions on the library and the lists, attachments disabled in list settings, duplicate or invalid file names, images that other readers cannot see, and pasted content that links to external pictures.
Troubleshoot Vitextra Discussions setup, missing boards, permission errors, unavailable buttons, Discussions Activity visibility and license messages in SharePoint Online and Microsoft Teams.
Troubleshooting guide for the classic Discussion Board importer of Vitextra Discussions: the Import classic board button is missing, no classic boards are found on the site, errors when loading boards from another site, a slow or failing dry run, the warnings Author and dates could not be restored, Reply skipped: its topic was not imported and attachment errors, flat reply trees, duplicates after a second import, an interrupted run and Community Site boards - with the cause and the fix for each.
Troubleshooting guide for topics and replies that are missing in Vitextra Discussions: the Require approval setting and the Awaiting approval badge, who sees pending and rejected items, how to approve or reject them in the Moderation queue, views that exclude a topic (Unanswered, Answered, Featured, My topics), category and search filters, paging, the Discussions Activity web part and list permissions.
Troubleshooting guide for the Vitextra Questions and Answers web part: the Not Configured screen, a list that is not offered under Existing List (required columns missing), questions that readers cannot see (Published = No), the missing Ask a Question button, search that finds nothing, comments that cannot be added, videos that do not play, Markdown that does not render, the category filter that does not appear, endless loading, and the license message - with the check and the fix for each.
Troubleshooting guide for the license messages of Vitextra web parts in SharePoint Online and Microsoft Teams: the trial-ended message, the Expired and Suspended statuses and an empty About group - their causes (no license assigned, wrong Tenant ID, license for another product, cancelled subscription, blocked license service) and how to fix each one.
Troubleshooting guide for the Vitextra RSS Reader web part in SharePoint Online and Microsoft Teams: a source tab that is missing, "No items found", "There are no items to show" and "Sorry, something went wrong", feeds that need a login or are internal only, website addresses instead of feed addresses, invalid XML, images that do not show, items that look stale, and the license message - with the check and the fix for each.