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Why Password Vault Does Not Load: "Something Went Wrong" and Permission Errors

Troubleshooting guide for the Vitextra Password Vault web part in SharePoint Online and Microsoft Teams: the "Sorry, something went wrong" screen with the Refresh button, the unapproved Microsoft Graph permission Files.ReadWrite.AppFolder, users without OneDrive, blocked network access, errors when saving an entry, changes that do not appear on another device, an unexpected Set up PIN screen and the license message - with the check and the fix for each.

11/3/2026 Līga Ozola 23

Why Password Vault Is Blocked: "You've Entered an Incorrect PIN Too Many Times"

Troubleshooting guide for the Reset screen of the Vitextra Password Vault: why the vault is blocked after five wrong PINs in a row, why the block applies on every page, device and in Microsoft Teams, what the Reset button deletes, how to reset the vault and set up a new PIN step by step, and how to avoid being blocked again.

11/3/2026 Līga Ozola 42

Counters, Last Activity or Best Answer Look Wrong

Troubleshooting guide for the stored counters of Vitextra Discussions: why the Replies, Views and Likes counters, Last activity and Last reply by can lag behind or differ from the thread, why views are counted once per browser session and not for read-only visitors, how the best answer and the Answered state are derived from the accepted reply, what happens when the accepted reply is deleted or the topic is locked, and how to correct the values in the Discussions Topics list.

11/2/2026 Lidija Reising 27

Images or Attachments Fail to Upload

Troubleshooting guide for uploads in Vitextra Discussions: an inline image that is not inserted (10 MB limit, non-image files), the missing Discussions Assets library on boards created with an earlier version, permissions on the library and the lists, attachments disabled in list settings, duplicate or invalid file names, images that other readers cannot see, and pasted content that links to external pictures.

11/2/2026 Lidija Reising 39

Troubleshooting the Classic Board Import

Troubleshooting guide for the classic Discussion Board importer of Vitextra Discussions: the Import classic board button is missing, no classic boards are found on the site, errors when loading boards from another site, a slow or failing dry run, the warnings Author and dates could not be restored, Reply skipped: its topic was not imported and attachment errors, flat reply trees, duplicates after a second import, an interrupted run and Community Site boards - with the cause and the fix for each.

11/2/2026 Lidija Reising 35

Why a Post Is Not Visible: Approval, Rejection and Visibility Rules

Troubleshooting guide for topics and replies that are missing in Vitextra Discussions: the Require approval setting and the Awaiting approval badge, who sees pending and rejected items, how to approve or reject them in the Moderation queue, views that exclude a topic (Unanswered, Answered, Featured, My topics), category and search filters, paging, the Discussions Activity web part and list permissions.

11/2/2026 Lidija Reising 35

Troubleshooting Questions and Answers: Not Configured, Missing Columns, Hidden Questions and Permissions

Troubleshooting guide for the Vitextra Questions and Answers web part: the Not Configured screen, a list that is not offered under Existing List (required columns missing), questions that readers cannot see (Published = No), the missing Ask a Question button, search that finds nothing, comments that cannot be added, videos that do not play, Markdown that does not render, the category filter that does not appear, endless loading, and the license message - with the check and the fix for each.

10/31/2026 Lidija Reising 37

Why Doesn't My RSS Feed Load? Troubleshooting RSS Reader

Troubleshooting guide for the Vitextra RSS Reader web part in SharePoint Online and Microsoft Teams: a source tab that is missing, "No items found", "There are no items to show" and "Sorry, something went wrong", feeds that need a login or are internal only, website addresses instead of feed addresses, invalid XML, images that do not show, items that look stale, and the license message - with the check and the fix for each.

10/30/2026 Lidija Reising 54

Why You Cannot Submit an Absence Request: Messages and Solutions

Troubleshooting guide for the Vitextra Absence & Coverage My Absences web part: every message that blocks a new absence request - no absence types, missing dates, no working days, overlapping requests, insufficient balance, no approver, lists not found - with the cause and the fix for the employee and for the administrator.

10/28/2026 Vitālijs Kalniņš 64

Why Are My Tasks Missing or Not Loading?

Troubleshooting guide for Vitextra My Tasks: what to do when the task list is empty, one source is missing, Planner, To Do, Outlook, SharePoint or Azure DevOps tasks do not appear, data is outdated, filters hide tasks, the trial has expired or the export fails, and how to collect information for support.

10/18/2026 Roger Gagne 90